Steps to resolve conflicts

Steps to Resolve Conflicts

1. Stay Calm: Take a few deep breaths or a break if needed.

2. Listen Actively: Let the other person speak without interrupting.

3. Express Your Needs: Use “I” statements and set boundaries.

4. Find a Solution Together: Brainstorm and agree on a plan.

5. Follow Up: Check in to make sure things are improving.

Real-Life Scenario & Coping Strategy

Mia, who is autistic, has a disagreement with her NDIS support worker about the types of support services she needs. They work together to find a compromise.

Possible Ways to Cope:

• Bring a support person or advocate to meetings.

• Prepare notes and key points ahead of time.

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